Returns & Refunds Policy

At Mulscope.com, we understand that selecting precision optical instruments requires absolute confidence. If your telescope, riflescope, microscope, or field optic does not fully meet your technical requirements, we provide a transparent, comprehensive framework to return or exchange your items. This policy applies equally to our global shipments and orders collected via local pickup at our Jakarta storefront.

Return & Exchange Guidelines

To maintain high standards of quality and authenticity, all return and exchange requests must strictly comply with the following operational criteria:

  • Return Window: Formal requests must be initiated within exactly 60 calendar days from the original invoice date stamped on your order confirmation document.
  • Product Condition Matrice: We accept returns for new, opened, and slightly used items. However, the optical lenses, glass coatings, body chassis, turret adjustments, and electronic components must be completely free of permanent scratches, physical chips, or mounting ring marks.
  • Packaging Components: Instruments must be returned with all original factory materials intact. This includes the manufacturer box, internal foam inserts, protective lens caps, sunshades, hex keys, instruction manuals, and uncompleted warranty cards.
  • Restocking Fee: We enforce a strict 60-day Free return policy. No processing fees, restocking penalties, or administrative charges will be deducted from your original product purchase price.

How to Return or Exchange

International buyers can return items securely via international mail, while local customers may drop off items directly at our physical shop in Harco Mangga Dua. Please follow these precise logistics steps:

  1. Email our customer service desk at [email protected]. You must state your exact order number and include clear photos or a short video showing the current condition of the optical glass and packaging.
  2. Once approved, our team will provide specific customs declaration instructions and authorize the use of the Return Label included inside your original shipping box.
  3. Carefully pack the instrument back into its original shipping carton with extra bubble wrap. Ship the package to our verified headquarters using a tracked international carrier, or bring it directly to our store if you are completing an in-person exchange.

Refund Information

Every returned optical instrument undergoes a thorough technical inspection by our product experts within 5 business days of its physical arrival at our facility to verify lens integrity and serial numbers.

  • Payment Method: Approved refunds are issued directly back to the original payment method used during checkout (including Visa, Mastercard, Wise.com, PayPal, or direct Bank Wire Transfer). For Local Pickup cash payments, reversals are handled via bank transfer or direct in-store cash return.
  • Processing Timeline: Once our financial department releases your funds, the transaction credit will dynamically appear in your account within 1–2 business days, depending entirely on your banking institution’s international clearance times.
  • Currency Protection: To eliminate exchange rate fluctuations and protect your purchase value, all transactions and refunds are calculated and processed exclusively in US Dollars (USD).

Order Cancellations

If you change your mind after purchasing, you may request a partial or full order cancellation within exactly 24 hours of placement. If the order has not been picked, packed, and processed by our logistics team, a full refund will be immediately issued back to your original payment card or digital wallet without any cancellation penalties.

Manufacturer’s Warranties

Every genuine product distributed through Mulscope.com is protected by an authentic factory warranty covering material defects and mechanical malfunctions. Because specific warranty durations and repair guidelines vary by manufacturer, all formal service claims must be coordinated through the factory’s authorized regional service center. If you require help locating the correct diagnostic facility, our team will provide you with the direct contact names and addresses.

Need Help with a Return?

Our international support coordinators are standing by to guide you through technical troubleshooting, return shipping declarations, or warranty coverage verification:

📍 Verified Storefront: Harco Mangga Dua, Blk A No. 2-4, Jl. Mangga Dua Raya No.19, Kota Jakarta Pusat, Jakarta, Indonesia 10730.
📞 International WhatsApp: +62 831-8934-5676
✉️ Global Support Email: [email protected]