Privacy Policy

At Mulscope.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our precision optical instruments, or interact with our international sales team. By using our services, you consent to the data practices described in this policy.

Information We Collect

To process your orders and provide a seamless shopping experience, we collect both personal and technical information from our global visitors. This includes:

  • Personal Identification Data: Your name, billing address, international shipping address, email address, phone number, and account passwords when you register an account or complete a checkout.
  • Financial Information: Payment details used during checkout, such as credit/debit card numbers, PayPal account details, or Wise.com transaction info. Please note that all payments are handled securely through encrypted third-party payment gateways; Mulscope does not store your raw financial card details on our servers.
  • Log and Technical Data: Your IP address, browser type, device information, operating system, geographical location, and details on how you navigate through our product categories (such as telescopes, riflescopes, and microscopes).

How We Use Your Information

We process your data based on legitimate business interests, contractual obligations with you, and compliance with global legal standards. Your data is used to:

  • Fulfill, securely pack, and clear your optical equipment through customs via international carriers like DHL, FedEx, or UPS.
  • Process financial transactions securely in US Dollars (USD) and issue authorized refunds within our 60-day return framework.
  • Send automated order confirmations, real-time shipment tracking numbers, and critical customer service updates.
  • Protect our global e-commerce platform against fraudulent transactions, malicious checkout bots, and unauthorized access.
  • Comply with applicable local and international tax laws, customs declarations, and commercial trade regulations.

Sharing Your Information

Mulscope does not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who are essential to executing your order and maintaining our business operations:

  • Logistics Partners: International shipping couriers (UPS, DHL, FedEx, USPS) so they can deliver your package to your destination country.
  • Payment Processors: Encryption-secured payment networks (Visa, Mastercard, PayPal, Wise) to safely verify and complete your financial transactions.
  • Business Infrastructure: Cloud hosting, technical database providers, and automated email services that allow Mulscope.com to function reliably.
  • Legal Enforcement: We may disclose information if required by global law enforcement, court orders, or customs authorities to prevent fraud or protect our legal rights.

Data Security & Retention

We implement robust administrative, technical, and physical security measures—including SSL encryption protocol across our entire site—to shield your personal information from loss, theft, or misuse. We retain your personal data only for as long as necessary to fulfill your purchases, handle potential warranty or return claims, and comply with standard international accounting tax retention laws.

Your Global Privacy Rights

Depending on your geographic location (such as the European Union under GDPR, California under CCPA, or Indonesia under UU PDP), you possess specific statutory rights regarding your personal information. These rights include:

  • The right to request access to and receive a copy of the personal data we hold about you.
  • The right to request the correction of inaccurate or incomplete personal information.
  • The right to request the absolute deletion of your personal data from our active customer databases.
  • The right to object to or restrict the processing of your data for direct digital marketing purposes.

To exercise any of these rights, please contact our data protection team directly using the email provided below.

Modifications to This Privacy Policy

We reserves the right to modify this Privacy Policy at any time to maintain alignment with evolving international privacy regulations. When updates are published, we will revise the operational date at the top of the policy page. We encourage you to review this policy periodically to stay fully informed about how we safeguard your personal data.

Contact Our Data Protection Team

If you have any questions about this Privacy Policy, wish to file a data removal request, or need clarification on our compliance measures, please contact our privacy desk:

📍 Verified Storefront: Harco Mangga Dua, Blk A No. 2-4, Jl. Mangga Dua Raya No.19, Kota Jakarta Pusat, Jakarta, Indonesia 10730.
📞 International Hotline: +62 831-8934-5676
✉️ Data Support Email: [email protected]